GLANCE
- Instantly indexes call recordings from any DLI logger.
- Scans incoming calls for caller ID, and outgoing calls for DTMF numbers dialed.
- Creates printed reports for analyzing agent performance and dispatcher workloads.
- Powerful reverse indexing feature cross-references phone numbers to addresses, giving you the names and addresses for both incoming and outbound calls.
- Email feature lets you instantly attach a call to an email.
- Full playback controls give you flexible playback from within the application.
Powerful Call Analysis and
Reporting Software for Law Enforcement, Telemarketing, and Securities
Applications.
Don't waste time fumbling through tapes or CDs. Get instant access to your calls with DLI Call Analysis Software. This is the only software package that lets you sort, organize, and analyze call recordings -and- uses caller ID to scan for customer information!
ADVANCED FEATURES
Caller ID and Touch Tone Decoding
Quickly scan calls for caller ID (CID) and number dialed (DTMF touch tones). You'll instantly know who's calling whom. Use the search feature to filter out calls from a particular number.
Reverse Directory Lookups
Using a live internet connection, you'll immediately know the listed address and contact name of the caller (for both inbound and outbound calls). This is a valuable feature to analyzing incoming calls, monitoring agent performance, and verifying location identification.
Powerful Scanning and Filtering
Just click to search by time, date, agent, phone number, or any other parameter. Just the calls you need will be displayed.
Play, E-mail, Save, or Timestamp Your Recording
Play calls from within the application. Add spoken "time stamps" to your recordings. Just click on the time and date of your call. Copy CD logs to hard disk from within the application. Save or email calls with the click of a mouse.
Fast and Simple to Operate
Anyone can use it. A standard windows interface gives you complete call information including number, time, date, geographic location, customer name, address and notes all on
one screen! ODBC compliance lets you access call database records from other
applications. Add your own database or customer file for instant lookup.
Call us today at (408) 330-5599 for more information.
